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Registered support for all products
Effective Jan. 1st, 2002 SoftVision will only be providing registered support for all of our products. Support inquiries will continue to be answered free of charge but will be allocated with a ticket-ID.
In order to be able to continue to provide our customers with top quality support for our products we now register every support call (no matter if received by eMail or phone) and track every call by use of a unique ticket-ID. The ticket-ID provides an instrument for quality control and the information thus gathered will be used to generate a knowledge base for our customers. Support inquiries, no matter if they are generated during the evaluation phase using demo-versions or when using full-versions of our products, will continue to be answered free of charge.
Support inquiries via telephone
Your call will be answered by one of our employees who will in turn ask you to provide the following information:
- Company name (+ address)
- Point of contact
- Telephone number
- eMail address
- Product name
- Product version
- Product evaluation: yes/no
You will receive a ticket-ID unique to your call. You will then be connected to our support, or should none of our employees be available, we will call you back. If referring to a support call at any later date/time, please always have this ticket-ID readily available. The inability to provide a ticket-ID may result in delays when answering a support inquiry or may even make the allocation of inquiries to an existing support case impossible, thus inquiries may not be answered.
Support inquiries via eMail
Please direct all support inquiries exclusively to support@svd-online.com. Please also provide the following information in addition to the description of your problem:
- Company name (+ address)
- Point of contact
- Product name
- Product version
- Product evaluation: yes/no
You will receive your unique ticket-ID in the subject line of the eMail you receive in reply of your inquiry. Please do not delete this ID when replying or always quote this ID on replies. If referring to a support call at any later date/time, please always have this ticket-ID readily available. The inability to provide a ticket-ID may result in delays when answering a support inquiry or may even make the allocation of inquiries to an existing support case impossible, thus inquiries may not be answered.
Thank you very much for your support! |
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